Terms & Conditions

Salon Terms & Conditions

Missed Appointments & Cancellations

Where less than 24 hours notice is given of a cancellation, a charge of 30% will be made unless we can re-book the space. Where the missed appointment is a package consisting of several treatments no refund will be given.

Late Arrivals

If you are unable to make your appointment on time, please let us know as soon as possible. We will endeavour to carry out as much of the treatment as we can, but if this is not possible a charge will be made.

Mobile Phones

For the relaxation of other clients, please ensure you switch off your mobile phones on entering the beauty area.

Data Protection

All client information is taken in strictest confidence for our own internal use and is never passed to third parties.

Courses of Treatment

Must be completed within 12 months of commencement.

Deposits

We reserve the right to demand a deposit for treatments at busy times, and at other times totally within our discretion.

Packages

Due to the length of appointment required packages need to be booked and paid for well in advance. We cannot guarantee availability at short notice. Within packages, individual treatments may be shortened to fit package into the allotted time.

Treatment Times

Where treatment times are given, they are for guidance only and include client preparation.

Gift Vouchers

Valid for the time prescribed by NSW Dept of Fair Trade from the date of purchase. Gift Vouchers presented after the expiry date will not be accepted. Gift Voucher claims which are not supported by a proof of purchase (voucher, email etc) may be rejected at management discretion.

If for reasons beyond our control the therapist booked for your appointment is unavailable, we will endeavour to contact you to discuss alternative arrangements. Please ensure you supply accurate contact details when making appointments.

Online Purchases Terms & Conditions

Orders

Orders will be processed through our online shop. The materials displayed on our website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for personal and non-commercial use. By using our shop, customers agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party.

Supply of Purchases

We will endeavour to dispatch customer’s orders the day following receipt. Dispatches will be via email wherever possible. If a purchase is to be sent by post, we will engage Auspost. Auspost supplied purchases are covered by Australia Post terms and conditions. These may be viewed at http://auspost.com.au/general-terms-conditions.html. In the event of item being out of stock we will email the customer with the expected dispatch date. Gift Vouchers will be sent by email or “You print and deliver to Recipient” at customer choice, unless the customer specifically requires another form of delivery.

Payment

We provide an interface to PayPal. Customers may make payment via approved credit cards or use or create their individual PayPal accounts. Terms and conditions associated with payments are governed by PayPal. PayPal full agreement terms may be viewed at https://www.paypal.com/au/webapps/mpp/ua/useragreement-full. We cannot accept any other form of payment.

Returns

For purchases other than Gift Vouchers, our policy provides for 14 days. If 14 days have gone by since your purchase, no refund or exchange will be provided.
To be eligible for a return, your item must be unused and in the same condition that the customer received it. It must also be in the original packaging. It is the customer’s responsibility to pay all freight charges to return the item. Although not required it is suggested that returns are tracked, as we are not responsible for items lost in transit.
Once the return is received and inspected, we will email the customer notifying that we have received the returned item. We will also notify the customer of the approval or rejection of any refund. If approved, the refund will be processed. If the return is not due to damaged items, postage costs incurred when the order was sent will be deducted from the refund. Postage and any other shipping cost associated with returns is the responsibility of the customer.

Order Cancellations

In the event that a customer determines that the order is not required it may be cancelled prior to dispatch, and a refund will be processed as per the PayPal terms and conditions or by other means at our sole discretion. Cancellation of orders cannot be accepted after the goods have been dispatched.

The above terms and conditions may be subject to change without notice at management discretion.