Our Terms and Conditions

Terms & Conditions

Late Arrivals – If you are unable to make your appointment on time, please let us know as soon as possible. We will endeavour to carry out as much of the treatment as we can, but if this is not possible a charge will be made.

Missed Appointments and Cancellations – Where less than 24 hours notice is given of a cancellation, a charge of 30% will be made unless we can re-book the space. Where the missed appointment is a package consisting of several treatments no refund will be given.

Mobile Phones – for the relaxation of other clients, please ensure you switch off your mobile phones on entering the beauty area.

Data Protection – all client information is taken in strictest confidence for our own internal use and is never passed to third parties.

Treatments General – We reserve the right to demand a deposit for treatments at busy times, and at other times totally within our discretion.

Packages – Due to the length of appointment required packages need to be booked well in advance and paid for. We cannot guarantee availability at short notice. Within packages, individualĀ treatments may be shortened to fit package into the allotted time.

Courses – must be completed within 12 months of commencement.

Gift Vouchers – Valid for the time prescribed by NSW Dept of Fair Trade from the date of purchase. Gift Vouchers presented after the expiry date will not be accepted. Gift Voucher claims which are not supported by a proof of purchase (voucher, email etc) may be rejected at management discretion.

Treatment Times – Where treatment times are given, they are for guidance only and include client preparation.

If for reasons beyond our control the therapist booked for your appointment is unavailable, we will endeavour to contact you to discuss alternative arrangements. Please ensure you supply accurate contact details when making appointments.

The above terms and conditions may be subject to change without notice at the discretion of the management.